Refund Policy

This Refund Policy applies to every paid purchase made on AI Gemus ("the Platform"), operated by Beijing Jimusi Technology Co., Ltd. (北京积木思科技有限公司). It covers the two things we sell: • Subscription plans — recurring access to higher usage allowances, advanced models, and collaboration features • Credit top-ups — prepaid usage credits consumed when you run AI generation tasks All of our products are digital services delivered instantly through your account. We do not ship physical goods. Depending on your region, a purchase may be processed by an authorised reseller acting as merchant of record on our behalf. Where that is the case, that reseller issues the refund and its buyer terms also apply — but the substantive grounds on which a refund is approved are the ones described in this policy either way. Orders paid directly through Alipay or PayPal are not such a case: those are sold and collected by Beijing Jimusi Technology Co., Ltd. (北京积木思科技有限公司) directly, and we handle their refunds directly. This policy forms part of our Terms of Service and should be read alongside it.

One rule decides every case below: We refund value you have not yet consumed. We do not refund value you have already received. Credits are the unit of value on this Platform. A credit that has been spent on an AI generation has already been paid out to the underlying model provider on your behalf — that cost is real and irreversible for us, so a consumed credit cannot be returned. A credit you still hold has cost us nothing yet, so it can be. Everything else in this policy is an application of that single principle.

Credits are sold at cost price plus a payment channel fee, at a published rate of 1 USD = 100 credits. Credits do not expire. • Unused credits — If you have not consumed any of the credits from a top-up, you may request a full refund of that top-up within 14 days of purchase. • Partially used credits — If some of the credits from a top-up have been consumed, that top-up is no longer refundable. Credits are fungible and we cannot separate a spent credit from an unspent one after the fact. • Consumed credits — Never refundable, except where the generation failed through our fault (see "Failed Generations"). The payment channel fee charged on top of the credit price is refunded together with the credits when a top-up is refunded in full.

Subscriptions are billed per period and grant a pool of subscription credits at the start of each period. • Within 14 days, no credits consumed — If you have not consumed any credits from the current billing period, you may request a full refund of that period. • After credits are consumed — Once you begin drawing on the period's credit pool, the period's fee is no longer refundable, because the value has started to flow to you. • Cancellation — You may cancel at any time from your account settings. Cancellation stops future charges; it does not by itself refund the period already paid for. You keep access and your remaining subscription credits until the end of the period you have paid for. • Mid-period plan changes — Upgrading starts a new period at the new plan's price. We do not issue cash refunds for the unused remainder of the superseded period. Subscription credits are valid for the billing period in which they are granted and do not carry over. Credits bought through a top-up are separate and do not expire.

You are never charged for our failures. • If an AI generation fails because of a server-side error, the credits are refunded to your balance automatically — you do not need to contact us or file a request. • If a fault on our side caused credits to be deducted without a usable result and the automatic refund did not fire, contact us and we will restore the credits manually. • If a charge was duplicated, or a payment was taken in error, we refund it in full regardless of the 14-day window. Credits are not refunded for results you are unhappy with when the generation itself succeeded. Generative models are probabilistic: an unwanted composition, style, or interpretation of your prompt is a normal outcome of the tool working as designed, not a service fault. We know this can be frustrating, which is why free daily credits exist for experimentation before you commit spend.

Nothing in this policy limits rights you have under mandatory consumer law in your country of residence. If you are a consumer in the EU/EEA, the UK, or another jurisdiction granting a statutory right of withdrawal for digital services, you have 14 days from the date of purchase to withdraw from the contract. Because the Platform delivers immediately, you are asked at checkout to consent to performance beginning right away. Once you consume credits from that purchase, you acknowledge that performance has begun and that the statutory right of withdrawal is lost for the portion consumed. The unconsumed portion remains refundable within the 14-day window. Where local law grants you a longer window or broader rights than this policy, local law prevails.

For clarity, the following are outside the scope of refunds: • Credits already consumed by a successful generation • Free credits — daily allowances, sign-in streak rewards, registration bonuses, and promotional grants have no cash value and are non-transferable • Bonus credits granted alongside a paid purchase, where the paid portion is being refunded • Purchases where the account has been suspended or terminated for a breach of our Acceptable Use Policy • Requests made after the 14-day window, where none of the exceptions above apply We reserve the right to decline refund requests that show a pattern of abuse — for example, repeatedly consuming credits and then requesting refunds.

Email support@gemus.ai from the address registered to your account, with: • The order or transaction reference • The date of purchase • Whether you are asking about a subscription period or a credit top-up • A brief description of the reason You may also raise the request through the in-platform feedback channel. We acknowledge every refund request within 3 business days and reach a decision within 10 business days. If your purchase was processed by a reseller acting as merchant of record, we may direct you to submit the request through them, or forward it on your behalf — you do not need to work out which route applies before contacting us.

Approved refunds are returned to the original payment method. We cannot redirect a refund to a different card, account, or person. Once approved, the refund is issued within 5 business days. How long it then takes to appear on your statement depends on your bank or payment provider — typically 5 to 10 business days, and sometimes longer for cross-border card payments. When a purchase is refunded, any credits granted by that purchase and still held in your balance are removed at the same time. If you have already spent them, we will tell you before processing so you can decide whether to proceed.

If you believe a charge is wrong, please contact us first. Almost every case is resolved faster by email than through a bank dispute. Filing a chargeback without contacting us may result in the associated credits being reversed and the account being suspended while the dispute is investigated. If the dispute is resolved in your favour, we restore the account without penalty. We do not treat a good-faith dispute as abuse. This clause exists to stop credits being spent and then charged back, which would otherwise be an open cost to the Platform.

We may update this Refund Policy as the Platform evolves — in particular as we move out of Beta and add new payment routes and regions. • Material changes will be announced through in-platform notifications and to your registered email • The updated policy is published on this page with a new effective date • The policy in force at the time of your purchase is the one that governs that purchase — changes are never applied retroactively to a purchase already made

Questions about a charge, a refund, or this policy: • Email: support@gemus.ai • In-Platform: use the feedback channel in your account We read every message. If a refund is due to you under this policy, you do not need to argue for it — tell us the order reference and we will process it.